A transgender woman was handcuffed ‘like a criminal’ after a shopping mall cleaner stopped her from using the ladies’ toilets – because ‘she has a penis’.
Gretchen Custodio Diez, 28, was about to enter the restroom when the female assistant, Chair Ganal, is said to have blocked her path and refused to let her use them on August 13.
Diez, wearing a jacket and black dress, filmed the incident in the Quezon City area of Manila, the Philippines.
In the video, the the worker is heard arguing with Diez about why she was prevented from using the ladies’ toilet. He’s heard saying: “You still have a penis. Remember that.”
The cleaner, Chair, then allegedly took her down to the basement and held her inside a room isolated from other shoppers. The cleaner was also caught on film repeatedly trying to take the phone while appearing to hit her.
Shockingly, police arrived a few hours later and handcuffed the transgender male-to-female Gretchen ‘like a shoplifter’ before frogmarching her to the police station.
Chair wrote: ”I want to apologise to Gretchen. I hope with this apology she will give me a second chance. I am only human. It was not my intention to offend her. I am willing to study the rights of the LGBT. That is all. I am sorry.”
Police said Diez was first taken to the Quezon City Police District (QCPD) Station 7, then to the QCPD’s Anti-Cybercrime Division because officers were confused on how to handle her case citing that it was the first time it has happened.
Diez Vowed to pursue legal action. She said: “For me, it was like I was a shoplifter being dragged inside the mall, with people looking at me as I was being held.
”I could not understand how, in a supposedly gender-fair city, there is a person who would treat me like I committed crime.”